What we do

We encourage everyone to become part of our community.

Veronica House care home in Tipton will support individuals in a dementia-friendly environment, using an individual care plan (ICP), and with compassion and dignity.

We will sit down and talk to everyone involved before you, or your loved one, moves in to work out a detailed, personalised care plan. It will set out the level of care you or your loved one is to receive and covers areas such as personal routine, medication, and personal care requirements. It enables us to explore the individual’s personality and interests.

It will record details such as how the individual wishes to be addressed and what time they prefer to get out of bed. These details help us to get everything right, making the transition that much easier.

Our homes have close links with local community and hospital services including dentists, doctors, community psychiatric and district nurses.  We work in partnership with community healthcare specialists to supplement the care that we provide.

We don’t just want to know about the day-to-day when it comes to our ladies and gentlemen at Veronica House. Our person-centred approach means we also strive to understand each individual’s background, past, achievements and the significant milestones in their life.

Life stories are vital resources to help us deliver person-centred care, especially for those living with mental health issues and dementia. We want to know about the likes, dislikes, interests, family and background of all our ladies and gentlemen. Such information is not only an effective way of connecting with the people we care for; it’s something our team enjoy hearing.

The benefits of life story work are immense, with one significant advantage being in understanding complex behaviour. Our psychologist works closely with the people we support, their families and other professionals to find ways of maintaining relationships and communications when faced with complex behaviours that may be triggered by stress or distress. Knowing a person’s life story allows us to strike up conversations or trigger reminiscences to help them feel included and valued at Veronica House, which can improve self-esteem and, in some cases, restore identity.

Veronica House’s policies of openness and respect are at the forefront of everything we do. We take all comments seriously and use them to monitor and improve our standards, which is why we encourage everyone who lives here and their loved ones to give suggestions, compliments, concerns or complaints at any time.

We improve the lives of our ladies and gentlemen by constantly expanding the limits of care.

Veronica House’s mission is to repeatedly deliver the highest quality in person-centred and holistic care for working age and older adults living with mental health issues, complex care needs and/or dementia.

Our pledge to you:

• To respect and treat you as an individual
• To include you and your loved one in all decision-making surrounding your care
• To listen and act upon your requests
• To meet your cultural, emotional and spiritual needs

We are fundamentally responsible for people’s lives and happiness at Veronica House. This means fostering a caring, trustworthy environment 24 hours a day, seven days a week, with the following values in mind:

Holistic – We employ a range of professionals to care for the whole person and their individual needs. This includes community psychiatrists, dieticians, physiotherapists, speech and language therapists, fall prevention nurses, reiki practitioners, occupational therapists and reflexologists, as well as the community mental health team, local GP service and allied community professionals.

Safety – All Veronica House staff have been DBS checked and follow strict health and safety policies and practices, which we regularly monitor to achieve the highest level of safety in our home.

Personability – We encourage all our ladies and gentlemen to make our home their home, such as by decorating their rooms and bringing personal effects with them. We also devise clear transition plans from home to home, which are arranged to suit individuals and their loved ones. Additionally, we promote a continuity of relationships and welcome family and friends to visit their loved ones as often as they can at Veronica House.

Community – We believe a thriving community is the basis of a happy home. We therefore help our ladies and gentlemen socialise by sharing mealtimes, taking part in events, coming on visits to local amenities and relaxing with each other.

Independence – We place great emphasis on developing a person’s skills instead of focusing on their diagnosis, leading to personal care and ensuring independence for our ladies and gentlemen for as long as possible.

Quality – Our dedicated Registered Managers and Matrons ensure care is consistently delivered to the highest of standards, which is made possible by our thorough recruitment and training process. We also act on feedback to help us adopt and devise ever-improving best practices in care.

Dignity – Maintaining the dignity of our ladies and gentlemen throughout all stages of their care is the driving force behind our team. We create in-depth, individualised care plans and arrange quality end-of-life care, with the individual and their loved ones involved every step of the way.